EXCHANGE POLICIES

Exchanges or returns

If you wish to exchange any of our products, you can do so through our website mercedescampuzano.com, contacting us through the email customerservice@mercedescampuzano.com within twelve days after the product is delivered.

The customer will cover transportation and extra costs that lead to the return.

You must have in mind the following:

Promotional or discounted products in our ‘SALE’ section are unchangeable. These products may contain any of the following conditions: remanufactured or discontinued, therefore the legal guarantee will not be required. Product exchanges will always be made for the net value at which they were purchased.

Changes through int.mercedescampuzano.com

If you wish to make the change through int.mercedescampuzano.com within thirty days after receiving the product, (check the exchange conditions) you must contact the MERCEDES CAMPUZANO customer service through our email customerservice@mercedescampuzano.com to inform the reason for the change.

The customer will cover transportation and extra costs that lead to the return.

The return of your product can be made in the following case:

Size product change: size product changes can only be made if at the time you receive the product the size does not serve you anymore. The change will be made for products with an equal, lower or higher value, covering the surplus if the product has a higher value plus the change will be subject to inventory availability. (In case the value is lower, the remaining balance will be sent in a voucher to make a new online purchase, valid till 1 year later.

Each product delivered to the transporter, its properly packed. It is important that the packaging is adequate according to the product’s nature and size so that it doesn’t gets stirred during the transportation process.

Keep in mind that the product must not be modified or altered from its original state; it must be in good condition, clean and with its original labels.

If in any case the brand sends the wrong item rather than the one requested, we will acknowledge the change and assume the shipment and its subsequent return shipment.

In this case, you should contact our customer service  through our email customerservice@mercedescampuzano.com, to inform us of the current situation and carry out the pertinent amendments.

Monetary returns. (After 5 days of receiving the order, it only applies for warranty claims).

Once the changing request has been filed with the necessary data you must send the product to the address indicated by one of our advisors.

If your request for the effectiveness of the guarantee is not accepted after having been evaluated by our area in charge, due to the lack of conformity with the conditions indicated above, we will contact you, within 15 business days following the date of your claim, to coordinate your shipment again with a freight collect where you must pay the transport company at the time the product is delivered

The change times period, differentiated for each modality, according to MERCEDES CAMPUZANO’S policies are:

Size product change: it will be dispatched five business days after having received the product in our warehouse and from this moment, the same times as for a normal delivery apply.

Monetary refund:

Through a payment reversal: 30 business days after receiving the product in our warehouse.

In case your product does not meet the criteria of our exchange and warranty policy:

The product must not be modified or altered from its original state

The product must be in good condition and clean.

Our accessories do not have change, nor the products in our SALE section or with a current discount.

We will inform you with an email the reason why the exchange or warranty does cannot be proceed and the product will be returned to its initial shipping address.

 

 

Withdrawal Right:

In accordance with the right of withdrawal enshrined in Colombian law 1480 of 2011 art. 47, the maximum term to exercise this right is 5 business days from the delivery date of the product. The product must be returned in the same conditions in which you have received it. You must cover the transportation and extra costs, incurred in the return.

In case that all the aforementioned conditions are met, MERCEDES CAMPUZANO will return the total amount paid, without discounts or withholdings, and the term for the return of the money may not exceed 30 calendar days.

In accordance with paragraph 7 of article 47 of Law 1480, goods for personal use are exempted from the right of withdrawal.