OUR GUARANTEE

If the brand’s article presents any irregularity and / or manufacturing defect and all the product care and cleaning recommendations were taken into account, the 'Guarantee Request' form must be filled out from which the guarantee process will begin.

It is important to present the invoice to validate the purchase data, as well as to present the purchased item.

Collectible products are guaranteed for 60 days starting from the date the product is received. Promotional products are guaranteed for 30 days starting from the date of receipt of the product.

The reasons for the guarantee are: Sole detachment, spontaneous deterioration of the upper, detachment of the handle, closures, internal lining of the product and damage to springs or buckles.

Guarantee grounds: Natural leather or any material streaks, improper cleaning of the product, stains caused by agents used in the tanning process or handling of the product by shoe repair shops, wear or damage to the materials of the upper due to improper use, frequent friction in a specific area or tripping over external agents or third parties.

In the jewelry and accessories line, the products have no change and are guaranteed for 30 days from the date of purchase, first validating that the recommendations for use have been followed.